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Protection of Personal Information Act (POPIA)

Privacy & Cookie Policy

Last updated: October 2026 • Governed by South African Law

1. Information Officer & Scope

Plett Light Therapy ("we", "us", "our") respects your privacy and is dedicated to complying with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) and the Promotion of Access to Information Act, No. 2 of 2000 (PAIA). This policy applies to personal data collected via our website, telephone, and WhatsApp interactions.

  • Information Officer: Mandy Leigh
  • Sanctuary Address: Corner of High St & Anthony St, Plettenberg Bay, 6600, Western Cape, South Africa
  • Telephone / WhatsApp: +27 77 497 5575
  • Email: info@plettlighttherapy.co.za

2. Personal Information Collected

We process the minimum necessary personal information to schedule bookings and provide safe wellness treatments:

  • Inquiry & Booking Data: Name, phone number, preferred session times, and message context submitted via WhatsApp or phone call.
  • In-Studio Intake & Contraindications: Relevant health acknowledgments (e.g., photosensitivity, pregnancy status) collected confidentially during in-person orientation to ensure safety.
  • Website Diagnostics: Anonymized interaction telemetry collected strictly when consented to.

3. Cookies & Meta Pixel (Facebook & Instagram Ads)

This website uses cookies and browser local storage. In strict adherence to POPIA's consent principles:

  • Essential Functionality: We use local storage (`plt_cookie_consent`) strictly to record whether you have accepted or declined optional tracking.
  • Meta Pixel (Advertising & Measurement): Subject to your explicit opt-in via our Cookie Banner, we utilize the Meta Pixel operated by Meta Platforms, Inc. (`connect.facebook.net`). This tool measures campaign reach and registers conversion events (e.g. WhatsApp/Call click interactions).
  • Strict Opt-In Enforcement: The Meta Pixel script is not loaded until explicit affirmative consent is provided. You may revoke or update your preference anytime via the "Cookie Preferences" link in our footer.

4. Purpose & Lawful Processing

Your information is processed exclusively to deliver appointments, respond to enquiries, ensure client health suitability, and improve our outreach. We do not sell, rent, or trade your personal information to third parties.

5. Your Data Subject Rights under POPIA

You possess the statutory right to request access to your personal records, request correction or deletion of outdated or inaccurate data, and object to processing for direct marketing purposes.

6. South African Information Regulator

You have the right to contact or lodge a complaint with the Information Regulator of South Africa:

The Information Regulator (South Africa)

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Website: https://inforegulator.org.za

Complaints: POPIAComplaints@inforegulator.org.za

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